Marintel.co
Maritime vessel
Help & Support

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FAQs

Common questions

Quick answers to the most frequent questions from maritime professionals getting started with Marintel.

Full help centre
How do I create a data room?

From your dashboard, click "New Data Room" and follow the setup wizard. You can add parties, assign permissions, and upload documents immediately. The room is private until you explicitly invite participants.

Data room features →
Who can see documents I upload?

Only the parties you explicitly grant access to. Each data room has granular permission settings — you can control visibility per-document, per-party, and per-role. Guests see only what you choose to share.

How access control works →
How does the AI document extraction work?

When you upload a document, Marintel's AI pipeline classifies it, extracts key fields (vessel details, parties, dates, price), and flags any compliance gaps. Extracted data is surfaced in the data room dashboard alongside the original document.

Full AI pipeline →
Can I request a vessel valuation through Marintel?

Yes. From the Valuations section, submit a valuation request with the vessel's IMO number and purpose. Our team coordinates with accredited valuers and delivers the report directly into your workspace.

How valuations work →
What file formats are supported?

Marintel supports PDF, Word (.docx), Excel (.xlsx), and common image formats. PDFs render natively in the document viewer. All other formats are stored securely and can be downloaded by authorised parties.

AI document capabilities →
How do I invite external parties (buyers, lawyers, brokers)?

Open the data room, go to Parties, and click "Invite". Enter the email address and assign a role. Guests receive a secure link and verify their email with a one-time code (OTP) — there is no password to create. Where the deal admin requires it, guests must accept an NDA before they can access documents.

Access control →

Email support

Can't find what you're looking for? Our team typically responds within one business day.

support@marintel.co

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